for Donna Robbins Therapies

This information is to let you know what you may expect of me as a Professional Therapist & what is expected of you as a client of mine. It's important that you read & understand this information. If you require clarification please let me know.


You can expect of me:

​- I'm professionally trained, qualified & insured

- I'm registered with appropriate professional governing bodies & adhere to guidelines

- High standards of hygiene are always maintained

- You’ll be treated with respect & dignity whatever your race, gender, sexuality & belief


- Information you give me is treated confidentially, this will only be breached if there's concern to safeguarding of yourself, others or myself

- Consultation & assessment of your individual needs prior to treatment, based on the

information disclosed

- To be provided with information about the treatment processes available, cost & length of time expected for treatment so you can be involved in the decision making about your care

- Review treatment goals together at each appointment

- Be informed if I feel the services I offer may not meet your needs &, whenever possible, provided with information about other service providers that might better suit you in addressing your needs

​- Information gathered about you is considered health records & I’m professionally obliged to retain it securely for several years. You have the right to see this information

I expect of you:

​​​- Keep your appointments, or contact me if you need to reschedule or cancel & give at least 24 hours notice. Cancelling / rescheduling appointments with under 24 hours of notice will be charged for at 50%, unless I can fill the appointment, & missed appointments will be charged for in full (this also applies to Gift Vouchers). You’ll need to pay these charges prior to booking another appointment & possibly for future appointments in advance. In light of Covid-19 if an emergency situation suddenly arises then of course I’ll be sympathetic

- Gift Vouchers: Valid for several months (during Covid-19 restrictions validity of vouchers will be extended until 3 months after the date that restrictions are lifted). Not redeemable for cash or products. Treatment discounts aren’t valid on vouchers. Vouchers aren’t transferable to another person

- Please be punctual. If you’re a little late I’ll do my best to be as accommodating as possible to ensure you receive a full treatment but I can't guarantee it (you’ll still be required to pay in full). If you are more than 10 minutes early, I might be busy & unable to answer the door, please wait in your car or perhaps go grab a cuppa

- I don’t have a waiting area for either yourself or others that may of arrived with you

- Not to attend an appointment intoxicated. You’ll be refused treatment, asked to pay in full & leave

- Attend appointments with good standards of personal hygiene

- Inform me of changes to your state of health or medication

- Behave respectfully. Not to threaten, use offensive language or violence against any person in the vicinity. If you do you’ll need to pay in full & leave. You’ll be reported & not offered further appointments

- Not to make romantic or sexual advances. Sexual requests will NOT be accommodated! Breach of this WILL result in you being reported. You’ll need to pay in full, be asked to leave & not be offered further appointments

- If you become sexually aroused during a treatment the session WILL be stopped

Immediately! You’ll need to pay in full & leave. You’ll not be offered further appointments.

- In respect of massage treatments where you need to undress you must wear & keep on appropriate underwear which covers the genital area effectively at all times